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Customer Success 2017-07-25T12:15:09+00:00

We’ve got you covered.

As a member of Yoshki’s Customer For Life Program, you gain the support of a team of award-winning #YoshkiPro’s dedicated to helping you get the most out of your Yoshki investment and reach your goals. Our customer success managers are available for support throughout every stage of the process – from implementation, to marketing strategy, to effective account management and reporting.

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CUSTOMER CASE STUDIES

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Yoshki has been fantastic to work with from all perspectives. The introduction and explanation of services was thorough and targeted, with no sales pressure at all.

“Once we made the decision that the digital smart badges were perfect for our property certificate program, the sign-up and launch process has been very smooth. The Yoshki support staff are wonderful, both to our association staff as well as to our members who are implementing the smart badges. And, the smart badges have been very well received by our members.

I would highly recommend Yoshki to my association colleagues.”

Kris Cook, Executive Director
National Affordable Housing Management Association

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We highly recommend Yoshki!

“Aside from logo security, the service adds a simplified, professional dynamic to our validation process.”

Tej Chana, Database Specialist
American Physical Therapy Association

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Product Training and Best Practices

  • On-boarding and user training
  • Help with new features and product releases
  • Advice on best practices

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Strategy and Support

  • Customized support for your Smart Badge and Radar strategy
  • Consulting on your greater needs & objectives
  • Feedback mechanism and product support

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Ongoing Engagements

  • Quarterly business reviews and regular progress check-ins
  • Dedicated team focused on your success and satisfaction, not on sales

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“We strive to provide remarkable service to our customers so that they can focus on what matters most: getting the best value from their Yoshki
solution.”

David Whittaker
Global Head of Marketing, Support and Customer Implementation, Yoshki

Need Support?

In addition to strategic support from the customer success team, Yoshki provides regular technical and troubleshooting assistance with a dedicated support team. Our robust help center also offers a host of how-to and best-practice articles to help self guide you through any issues that arise.

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